Frequently Asked Questions about Capstone Healthcare business and services.

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If you have questions about our services or what Capstone Healthcare can do for you, give us a call!


What services does Capstone offer?

  • Predictive & Diagnostic Genetic testing
  • In-house performed qualitative immunoassay testing
  • In-house performed quantitative confirmations with highly accurate LC/MS/MS technology
  • An extensive drug testing offering
  • Customizable drug testing panels
  • Consulting services with industry-leading staff geneticists and toxicologists
  • Timely, easy to read reports
  • Multiple reporting options
  • Point of Care (POC) screening devices
  • Private consultation with our toxicology experts available 7 days a week
  • Customized collection and pick-up services

What makes Capstone different?

  • Industry leading turnaround time
  • Consulting services with industry-leading staff geneticists and toxicologists
  • Customizable panel options
  • Diagnostic laboratory expertise
  • Pain management-focused specialization
  • Multiple billing options including direct bill to insurance and client bill (where allowable)

Who do I contact to discuss results?

Customer Support at 1-844-497-8851 can assist with facilitating your request.

What is your turnaround time?

  • 24 hours for immunoassay-qualitative results
  • 36 hours for LC/MS/MS quantification
  • PGx Testing- 5-7 days
  • CGx Testing- 21 days
  • UTI Testing- 48-72 hours

How can I customize my test panels?

Customization allows you to tailor your monitoring protocol based upon the unique needs of your practice and patients. Contact your sales representative or contact customer support at 1-844-497-8851 to discuss the value of test panel customization to your practice.

What are your hours of operation?

Our normal business hours are: M-F 9a.m.- 5 p.m. EST.
After hours contact support@capstonehdev.wpengine.com

What are the results reporting options?

  • Automatic delivery of your results to via fax server-no paper printing required.
  • Acccess results in the LIS (laboratory information system) through a secure client log in portal on the Capstone Healthcare website.
  • Automated delivery of our results into your EMR through a HL7 interface.
How Can We Be Your Partner?

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